Technical Support Manager
This role will be responsible for monitoring and heading the Technical Support team and its call system.
It is expected that this person will possess knowledge of one or more PTC product lines and able to field frontline calls whilst managing the system and heading the support team. Advanced knowledge and awareness regarding the application of PTC’s products in production environments will be a requirement and be ready to take over highly escalated account situations that require advanced technical, organizational, and communication skills.
Measures will be to improve overall quality of response and resolution times on their own specific non-trivial software issues, and those of other engineers. With respect to this, assisting management in the technical and operational development of other technical support / technical staff is key to development of the team. Assessing the technical accuracy of other engineers’ resolutions, recommend training, and performing call log reviews are other aspects of this position.
It would be expected to keep management and sales informed of current status with regular reports.
Windows Server / Operating Systems knowledge
- Held a Leadership role
- Windchill experience
- Apache Tomcat
- Strong communication skills
- Engineering background
COMPENSATION & BENEFITS:
Honeycomb Solutions offers an excellent salary with potential for bonus, commensurate with experience that is above average in the local community. Benefits can include a choice of plans providing comprehensive coverage for medical and vision care for employees, pension entitlements, 20 days holidays plus statutory leave days.