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Honeycomb Solutions
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Maintenance Support

Run at Peak Performance. Achieve Success.

In choosing PTC software solutions, you're well on your way to optimising performance and gaining a competitive edge. But working with the world's best product development/content management tools and services are just part of the roadmap to success. There is another equally essential element - a comprehensive maintenance support program.

The Concurrent Engineering Maintenance Support offering provides you with the Team, Technology & Tools to enhance and sustain your software investment.

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Team 

Improve your efficiency with fast answers to your technical and software usage questions from Technical Phone Support - 24 hours a day, 5 days a week, in multiple languages. The technical support team of over 200 ISO 9000-certified engineers, utilising one worldwide database, offers timely and accurate resolution of your issues.

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Technology 

Maximise your software investment with maintenance and new releases developed with PTC's (Concurrent Engineering Technology partner) quality commitment to CMMI, the only CAD vendor with this accreditation. Accelerate your performance by staying current with the latest releases of your software and taking advantage of new features and functions developed to help you be more productive.

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Tools 

Enhance your productivity with online Technical Support, Web-based "Tips & Techniques" sessions, and administrative tools - all from your own desk. Exclusively for active maintenance customers, you'll find the answers you need in our 25,000 document knowledgebase, sharpen your skills with live and recorded software productivity sessions.

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Active Maintenance Customers

Orientation Presentations will help you leverage Support to maximise your software investment.

Live and Recorded presentations provide detailed instructions for accessing, utilising and benefiting from the Maintenance Support program.

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Global Maintenance Support Packages

Maintenance Support is offered in Gold - our standard level - and Enterprise with additional Premium Support Options available.

Gold Support Package Features:

• 24 hour x 5 day Telephone Support (M - F)
• 2 hour response times (1 hour for Windchill products)
• Software fixes and automatic shipments of new releases
• Anytime access to web based support, learning tools, knowledge database
• Eligibility for discounted software upgrade packages
• Customer Configuration Profile Database
• Access to "Live" & recorded interactive Web Sessions

Enterprise Support Package Features:

• 24 x 7 Telephone Support with 1 hour response time
• Priority shipment of new version releases
• Technical Support Account Manager

Premium Support Options:

• Dedicated Technical Support Engineer
• Technical Support Account Manager
• Weekend Support
• Software Upgrade Installation Management (Pro/ENGINEER products only)