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COVID-19: Customer Resources and PTC Updates

COVID-19: Customer Resources and PTC Updates

Looking after each other, keeping business moving

As we continue to face the unique challenges COVID-19 (coronavirus) presents, we’re doing our best to prioritize the health and safety of our employees, customers and partners. We’re working together on new ways to help our customers stay safe and continue to conduct business as normal.

We’ll continue to update this page with more resources and information for customers and partners as it becomes available. Thank you for your patience and understanding.

Please use the links below to navigate to useful resources:


Technical Help & Advice Health & Wellbeing Financial Help & Advice
Government packages:


Using Software Remotely

In light of any workforce disruptions, if you have any questions about your licensing configurations while working remotely please contact Support.

Software Resources

While working remotely may not be ideal, use these resources to help you troubleshoot. If you have concerns around license access or other issues, please contact your Concurrent support organization or log a case with PTC eSupport for assistance.

These resources require an eSupport log-in.

Creo Resources

Windchill Resources


Sending data to PTC

Windchill Performance Advisor FAQ


Setup for Remote Connection

Performance and connectivity issues

SSE (Systems and software engineering)

Setup for Remote Connection

Performance and connectivity issues

Gathering data to send to PTC for troubleshooting

ThingWorx Resources

Concurrent Engineering Business Operations

Will Concurrent Engineering continue to do business during this time?

Concurrent Engineering maintains a robust business continuity management program that we review periodically to ensure that we continue to provide uninterrupted services to our customers and partners. Our offices and individual lines of business across each have plans designed specifically to address the nature of various possible impacts to our business operations.

Our business continuity plan addresses workforce availability and workplace locations, technologies and business systems, and critical interdependencies. 

Will my cloud service be interrupted?

PTC remains committed to meeting its service level agreements for its cloud services. They have designed their SaaS applications for maximum availability. They do not expect any disruption to cloud service availability due to the COVID-19 virus at this time. They also have a robust capacity management process to provide cloud service scalability.

Will software releases be affected?

PTC’s employee population depth and geographic diversity provide resilience to the continuity of their global business. They are committed to continuing to deliver updates, new releases, as well as meeting our agreements throughout this difficult situation, so that your business can continue to operate as normal.

How can I receive further COVID-19 updates from Concurrent Engineering?

We will alert you to any important service notifications via your standard account contacts and communication channels. If you have any questions or concerns regarding COVID-19, we request you contact your existing Account Manager that you speak to for routine business communications.


Log a Support Case

Vuforia Chalk

Access Vuforia Chalk for Free

Remote Access

Use PTC Software Remotely